Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in unopened condition in its original packaging. You'll also need the receipt or proof of purchase. Shipping costs cannot be refunded, and return shipping is not included.

 

To start a return, you can contact us at info@soakd.ca. Please note that returns will need to be sent to the following address:

Shipping/Receiving

1410 Bayly St, Unit 12, Pickering, Ontario. L1W 3R3

Canada

 

You can always contact us for any return questions at info@soakd.ca.

 

Damages and Issues:

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Refunds:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at info@soakd.ca.

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