Frequently asked questions

Pour the contents into your SOAKD jar or any container, add your preferred milk or milk alternative to the fill line (about 200ml), shake or stir well, and refrigerate for at least 6 hours or overnight. In the morning, give it a stir and enjoy cold. You can also add your favourite toppings — fresh fruit, nut butter, honey, or extra seeds.

SOAKD is designed to be eaten cold after overnight soaking, which is when the texture and flavour are at their best. However, you can gently warm it in the microwave for 30–60 seconds if you prefer a warm breakfast. Note that the DE111® probiotic is heat-stable, so warming will not destroy the probiotic benefit.

Any milk or milk alternative works beautifully. Oat milk creates the creamiest result and complements the oat base. Almond milk gives a lighter texture. Full-fat dairy milk produces the richest, most indulgent consistency. Coconut milk adds tropical sweetness. We recommend experimenting to find your personal favourite.

A minimum of 6 hours is recommended for optimal texture. Overnight (8–12 hours) is ideal. The chia seeds need time to fully absorb liquid and create the signature creamy consistency. You can soak for up to 48 hours in the fridge without any loss of quality.

SOAKD overnight muesli has a 12-month shelf life from the date of production when stored in a cool, dry place. Each pouch is nitrogen-flushed to displace oxygen, which preserves freshness and protects the probiotic viability through the full shelf life. Once prepared (soaked with milk), store it in the refrigerator and consume within 48 hours or 2 days.

Every 96g serving delivers 20g of complete plant protein from sprouted brown rice protein. Sprouting and fermenting the rice boosts lysine and other essential amino acids, making the protein profile comparable to whey in terms of muscle-building effectiveness and digestibility.

SOAKD products are certified gluten-free (<20 ppm). However, some flavours contain tree nuts (cashews) or sesame, and all products carry a “May contain” advisory for tree nuts, sesame, and/or mustard due to shared facility equipment. Always check the specific allergen statement on each flavour’s packaging. Our Mocha + Dark Chocolate contains cashews. Our Cranberry + Orange + Chaga contains sesame.

SOAKD products are formulated for adults and contain adult-sized protein portions (20g per 96g serving). For older children (10+ years), a half-portion may be appropriate as part of a balanced diet. We are developing SOAKD Jr. — a kids-specific line with smaller portions and gentler flavour profiles. Consult your paediatrician for guidance on your child’s specific nutritional needs.

Choose your box size (12, 30, or 50 pouches), pick your flavours, and we’ll deliver them on your schedule — every 2, 4, or 6 weeks. Subscribers save 20% on their first box and 15% ongoing, get free shipping, and receive a free SOAKD glass jar with their first order. You can skip, swap flavours, or cancel anytime from your account dashboard.

Absolutely. Log into your account at soakd.ca, go to your subscription dashboard, and swap any or all flavours before your next delivery processes. You can also adjust your box size, change your delivery frequency, or add one-time products to your next shipment.

We currently ship across Canada with free shipping on all subscription orders. US shipping is coming soon — sign up for our newsletter to be notified when we launch south of the border. In the meantime, our products are available on Amazon.ca for Canadian customers.

60–70% of our ingredients by volume come from Canadian farms — wild blueberries from the Maritimes, hemp hearts from Manitoba, maple sugar from Quebec, Saskatoon berries from the Prairies, oats from Saskatchewan, and wild-harvested chaga from Northern Ontario. Ingredients that can’t be grown in Canada (chia seeds, maca, turmeric, rice protein) are sourced from certified organic suppliers with full traceability.

Bacillus subtilis DE111® is a spore-forming probiotic, which means it naturally survives heat, stomach acid, and shelf storage — unlike most probiotic strains that require refrigeration and often die before reaching your gut. Each serving delivers 1 billion CFU that actually arrive alive where they’re needed. It’s backed by multiple published clinical studies.